1.866.9.TELTEK
410.552.6580


Phone System Repair,
Cabling and Relocation Services


Have you recently purchased an Avaya IP Office phone system and it is not working the way you expected it to? If there was a clear disconnect between what was promised to you at the time of sale and how it is working today, Teltek can help! Our certified Avaya engineers have installed and maintain hundreds of systems throughout Washington, DC and Baltimore, Maryland, always taking the time to understand each customer’s individual needs.

With fully customizable programming and end user training catered to each user’s individual learning style, we can ensure that your Avaya IP Office is working for you, not causing you to work more! Give Teltek a try with a free hour of programming and training on your Avaya IP Office – call a Teltek representative today to learn more.

Teltek – Trusted Innovation with a memorable experience!

Do you have a phone system that you love, but don’t fully understand it's capabilities? Are you aware of each feature your system offers? Your phone system should be working hard for your business, not the other way around!  Whether you’re a nonprofit, small business, large corporation, or have a complex multi-site IP network, Teltek, will work with you so that you understand how to fully optimize your current phone system.  Too often we hear that clients have not received adequate training for systems they have purchased in the past from other dealers.   With Teltek, 30 days of programming and training are always provided for every Avaya IP Office phone system we install, so we can guarantee to exceed our customer’s expectations. Trust Teltek to get the job done right the first time.

Are you fully aware of your phone system’s conference-call capabilities? The Avaya IP Office phone can connect up to 64 parties in a single call! This amazing resource can save your company hundreds or even thousands of dollars a month by eliminating the need to pay costly conference call hosting companies every time your company hosts a call.   Seminars, educational trainings, and remote meeting opportunities can now be managed in house with web interfaces and call recording functionality as well.

Avaya is a leading global provider of business communications applications, systems and services and Teltek is proud to be a certified Avaya Business Partner and endorser of their products. Did you know that more than one million businesses worldwide, including over 90 percent of the Fortune 500, use Avaya solutions?

NEC, one of the most well recognized brands around the world offers several phone systems to enable small to mid-sized companies the ability to achieve significant marketplace advantage through their communications.  As a Certified NEC Dealer, Teltek delivers a trusted resource for businesses in need of parts, programming support and relocation services for their NEC DS1000, 2000 and DSX40, 80, and 160 phone systems.

NEC telephone systems are built for the future and are always evolving and incorporating new technology to maximize productivity and foster growth. Most NEC systems are designed to accommodate free software upgrades which makes purchasing the system a viable investment. Contact a Teltek representative today to learn how we can enhance your NEC phone system.

Both Avaya and NEC products are very user-friendly and have PC interfaces, allowing many of our customers to manage their systems independently. If you have questions or need assistance at any time, Teltek is here for you.   In most cases, we can even administer your system remotely for a nominal fee.

Moving to a new office space? Relocating offices is stressful enough without worrying about your communication needs. Relax and let Teltek handle it for you, as we have done for over 800 office moves. Teltek has a time-tested relocation facilitation process that has been proven to seamlessly transition your communication services. We will assign a dedicated Project Manager to take ownership of the critical technical aspects of your move: coordinating your telecommunication infrastructure with other key vendors and construction personnel ensuring your office move will be successful and that your business is productive again quickly.

Over the past 50 years, we have created invaluable relationships with all of the major service providers and know how to work with them to significantly reduce downtime during office relocations. We set realistic timelines and we know when and how to expedite requests, as well as how to comply with inflexible timelines. We will ensure that your system is on-line and functioning properly before you reopen for business. Consider Teltek your Technology relocation experts!

Your communication is only as good as your cabling. We have friendly and knowledgeable technicians on-staff who will produce an exceptional end product.  Weather it is CAT-5e, CAT-6, Fiber Optics, audio/video, or security cabling, a neat and organized network rack and cabling infrastructure will ensure that your equipment is running at maximum efficiency.  A structured rack also makes it easy for you to make moves, additions, and changes on your own saving your company on costly service calls for a quick fix. Check out the cabling before and after photos below to see what Teltek can do for your organization:

BEFORE
AFTER

Maintenance of your phone system is one of Teltek’s highest priorities, which is why our service and support continue after we have installed the system and trained your employees. Continued proactive care of your phone system will prevent problems and ensure continuous, crystal-clear service. In the event of a telecommunications issue, some service providers will pass the buck and let you down; Teltek takes charge of those situations and addresses the issue quickly and professionally.  With same-day service and emergency repairs being just two of the benefits to a Teltek customer, it’s no wonder our customer retention rate is 98% and over 1200 telecommunication solutions have been implemented.  Our loyal customers keep us continuously striving to exceed their expectations.  Furthermore, did you know that most phone upgrades are provided to our maintenance customers free of charge? Teltek’s qualified technicians can assist you with training, repairs and continued maintenance even if you did not originally purchase your system through us. Call Teltek today to discuss your maintenance plan options with a Teltek team member!

When was the last time you looked closely at your phone bill? Are there charges you don’t understand or services you no longer need?  Did you know that by reallocating the money that you are already paying for your monthly phone and internet bills, you can save a significant amount? Let us review your bills and advise you on money-saving alternatives! Oftentimes, a phone bill audit can save you thousands of dollars annually.  Our fifty years in the telecommunications industry has enabled Teltek to build beneficial relationships with reputable carriers such as Verizon, Paetec, XO, TNCI and Premiere to name a few.  Contact Teltek today and receive a sample communications audit to learn how we can start to save your organization time and money!

We have assisted hundreds of small businesses with their office phone system relocation throughout the Baltimore Maryland area including Lutherville, Timonium, Cockeysville MD, Hunt Valley, Downtown Baltimore City, Woodlawn, Catonsville, Pikesville, Reisterstown, Randallstown, Owings Mills, Towson MD, Parkville, Dundalk, Essex, Middle River and other areas of Baltimore County MD.

Teltek: Washington DC & Maryland’s Avaya IP Office Resource!



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